Customer Success Manager
Manage and strengthen client relationships by acting as a strategic partner between clients and internal teams, ensuring successful onboarding, strong communication, retention, and measurable growth.The position is responsible for understanding each client’s business goals, coordinating internal execution, identifying opportunities for improvement, and ensuring clients receive consistent value throughout the relationship.
Conoce la posición
Perfil de la Empresa
Talent Meeting is managing a confidential search for a fast-growing digital agency focused on helping consumer brands improve performance, profitability, and growth across major e-commerce marketplace channels.
The client works closely with brand teams to manage strategy, execution, performance analysis, and client success programs. The company operates with a strong focus on systems, accountability, client relationships, and measurable business outcomes.
The client’s name, proprietary processes, specific awards, platform references, and identifiable business details will be shared only in advanced stages of the process.
Perfil del Candidato
- Experience:
3+ years of experience in client success management. - Previous agency experience is required.
- Experience managing client portfolios and structured success processes.
- Experience working with fast-paced, high-growth, remote, or global teams.
- Education:
Bachelor’s degree in Business, Marketing, or a related field.
- Languages:
Advanced English required, both written and spoken.
- Technical and Business Knowledge:
Client success management. - Account management.
- Project coordination.
- Client onboarding and retention.
- Data analysis for business decision-making.
- Communication with internal and external stakeholders.
Requerimientos del Puesto
📋 Responsabilidades Clave
- Client Onboarding:
Lead the onboarding process for new clients, ensuring a clear, organized, and positive start to the relationship. - Client Relationship Management:
Build and maintain long-term relationships with clients, becoming their main point of contact for requests, needs, questions, and escalations. - Client Success Strategy:
Develop client success plans based on business objectives, performance data, priorities, and growth opportunities. - Portfolio Management:
Manage a portfolio of approximately 20 to 40 clients, maintaining strong follow-up, prioritization, and service quality. - Retention and Growth:
Analyze client information to identify risks, reduce churn, increase value, and uncover opportunities to expand the relationship. - Internal Coordination:
Communicate client agreements, requirements, priorities, and expectations across internal teams to support accurate execution. - Issue Resolution:
Act as the bridge between clients and internal departments, helping align expectations, solve problems, and maintain productive communication. - Process Improvement:
Evaluate and improve communication workflows, tutorials, client success programs, and internal processes that support better client outcomes. - Client Advocacy:
Represent client needs in internal conversations related to service delivery, product improvements, and business development opportunities.
⚡ Competencias y Habilidades
- Strong communication skills.
- Excellent interpersonal skills.
- Client-oriented mindset.
- Strategic thinking.
- Analytical mindset.
- Project management.
- Organization and prioritization.
- High emotional intelligence.
- Leadership presence.
- Problem-solving.
- Proactivity.
- Resourcefulness.
- Ability to manage multiple priorities.
- Autonomy and accountability.
- Collaboration with global teams.
- Comfort working in a fast-paced environment.
- Focus on measurable client success.
Oferta y Beneficios
- Salary range: $4,000 to $5,000.
- 100% remote work year-round.
- 25 PTO days per year.
- 9 paid national holidays.
- Professional development opportunities.
- Opportunity to grow within a fast-scaling digital agency.